Terms of Use

Alight Family

Last updated: January 2 2026

1. Acceptance of These Terms

By accessing or using the Alight Family website (“Website”), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Website.

2. Website Purpose

This Website is provided for informational and administrative purposes only, including:

  • Learning about our services

  • Submitting inquiries through our contact form

  • Requesting appointments

The Website is not intended to provide medical advice, diagnosis, or treatment.

3. No Medical Advice

Information on this Website is for general informational purposes only and does not constitute medical or mental health advice.

  • Do not rely on this Website for medical decisions.

  • Always seek the advice of a qualified healthcare provider regarding any medical or mental health condition.

  • If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

4. Telehealth / Televisit Services

Alight Family may offer telehealth (televisit) services, which are subject to the following conditions:

  • Telehealth services are provided only after you complete required intake and consent forms through our secure third-party platform (e.g., SimplePractice).

  • Telehealth services are provided in accordance with applicable state and federal laws.

  • You must be physically located in Missouri, where the provider is licensed at the time of the televisit.

  • Telehealth services are not appropriate for all conditions and may be declined if clinically inappropriate.

Detailed telehealth consent, limitations, and technology requirements are provided separately during the intake process.

5. Appointments and Third-Party Platforms

Scheduling, intake forms, billing, payments, and secure communications are handled through third-party platforms, such as SimplePractice.

Your use of those platforms is subject to their own terms and privacy policies. Alight Family is not responsible for the content, availability, or security practices of third-party services.

6. User Responsibilities

By using this Website, you agree that you will:

  • Provide accurate and truthful information

  • Use the Website only for lawful purposes

  • Not interfere with or attempt to disrupt the Website’s operation

7. Intellectual Property

All content on this Website, including text, logos, graphics, and design, is the property of Alight Family or its licensors and may not be copied, reproduced, or distributed without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Alight Family shall not be liable for any damages arising from:

  • Use of or inability to use the Website

  • Reliance on Website content

  • Technical issues, interruptions, or errors

9. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect and use information. Please review it carefully.

10. Changes to These Terms

We may update these Terms of Use from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.

12. Contact Us

If you have questions about these Terms of Use, please contact us at:

Alight Family
admin@alightfamily.com

13. Late Arrivals, Cancellations, and Rescheduling

Late Arrivals

Sessions end at the scheduled time regardless of a late start. Patients arriving more than 10 minutes late may be asked to reschedule. Patients arriving 15 minutes late or more will be asked to reschedule.

Cancellations & Rescheduling

Cancellations or rescheduling require at least 24 hours' advance notice.

  • The first late cancellation or no-show for an established patient will not incur a fee.

  • Any subsequent late cancellation or no-show will incur a $100 fee.

  • A third late cancellation or no-show may result in termination of care.

  • Missed or late-canceled initial appointments incur a $100 fee, regardless of prior history.

14. No Duty to Respond to Emergencies

Alight Family Integrative Wellness is not a crisis service.

Patients acknowledge and agree that:

  • Providers are not continuously available

  • Messages are not monitored in real time

  • There is no duty to respond to emergencies

  • Patients agree not to rely on the practice for emergency response

In emergencies, patients are solely responsible for contacting 911, 988, or emergency services.

15. Good Faith Estimate

Under the No Surprises Act, you have the right to receive a Good Faith Estimate explaining how much your healthcare services will cost.

Patients not using insurance are entitled to a Good Faith Estimate. Estimates are non-binding and may vary based on clinical needs. Dispute resolution rights apply if charges exceed estimates by $400 or more.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

16. Payment Authorization

By maintaining a card on file, patients authorize charges for services, fees, and outstanding balances. Patients agree not to dispute authorized charges. Unpaid balances may result in suspension of services or referral to collections, with responsibility for associated costs as permitted by law.

17. Notice Of Privacy Practices & Confidentiality

Alight Family Integrative Wellness complies with HIPAA and applicable state and federal privacy laws. Patients have rights to access, amend, and request restrictions on records as permitted by law.

Mandatory disclosures may occur for safety, abuse reporting, court orders, or other legal requirements.